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  • Enter your order number (e.g. #FF19) and shipping postal (zip) code OR email address. Please enter everything exactly as it appears on your order confirmation.

  • Remember to include # at the start of your order number!

  • Select which item(s) you are returning and why.

  • Confirm your original delivery information (amend if needed).

  • Select the method you’ll be returning your order by (your nearest drop-off point).

  • Depending on your return method, you may need to download a returns label or present a QR code when returning. Simply attach to your parcel or present the QR code and take it to your nearest drop-off point.

  • Don't worry if you're not being asked to print a returns label, some couriers don't need this.

  • Items registered separately or from different orders cannot be returned within the same package, as combining orders/registered returns will slow down the refund process!

  • Please keep hold of any proof of postage until you have been refunded correctly, in case you need this at a later date.

  • If you are OUTSIDE of the US & Canada, returns that are booked in our 'return portal' separately cannot be returned in the same package.

  • In the unlikely event you have received a faulty item, please contact our customer service at to replace the item.

  • Please don't return any damaged goods unless you're told to by a member of our support team. If you do this, it will delay us resolving your issue.

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